- MISSION -
Encourage continuous refinement of processes, performance, training, development, and certification while
providing organizations and their staff with the tools to reimagine their success potential,
Build dynamic customer service teams and develop expectations leading to quality "best practices", and
Promote new and stronger connections within the ophthalmic medical community.
Matthew L. Parker, Ph.D., LSSMBB, PMP, CTC, COMT, (F)ATPO
Chief Executive Officer
Principal Lean Consultant & Ophthalmic Medical Educator
PACT MATTERS, LLC ©
M-PACT, LLC ©
PACT MASTER LSSBB CERTIFICATION – Ophthalmic Healthcare ®
Matthew L. Parker, Ph.D., LSSMBB, PMP, CTC, COMT, (F)ATPO
Chief Executive Officer
Principal Lean Consultant & Ophthalmic Medical Educator
PACT MATTERS, LLC ©
M-PACT, LLC ©
PACT MASTER LSSBB CERTIFICATION – Ophthalmic Healthcare ®
Matthew has been associated with ophthalmic healthcare for over 35 years. He is the Founder and Chief Executive of PACT Matters, LLC, an Ophthalmic Medical consulting firm specializing in service-specific continuous improvement, six sigma coaching, team dynamics, managing change, education and development.
After graduating from the Academy of Health Sciences, Fort Sam Houston, Texas, he continued his quest for academic excellence while educating others. He accredits his professional development to the many military Ophthalmologists and their willingness to educate technicians.
During his 23 years of military service and several duty stations and deployments, Matthew founded the Society of Military-Technical Personnel in Ophthalmology, an association of active duty and veteran ophthalmic technicians. Matthew admits that caring for military service members and veterans is truly an honor and privilege.
Matthew’s academic studies include Research and Development, Music Composition, Occupational Education, Human Resource Management, Healthcare Administration, Forensic Sciences, Project Management, and Ophthalmic Technology. Matthew has introduced to Lean Six Sigma in 2013 and took on another academic challenge in Lean Six Sigma Healthcare. This is where he pulled every experience together to help build the Ophthalmic Community in a way it has never experienced.
Matthew attained his Lean Six Sigma Master Black Belt Certification in 2016 and immediately formulated PACT Matters, LLC. He shares with his audiences the importance of standardized performances often results in standardized outcomes.
Matthew is a contributing author and speaker on ophthalmic technology subjects with the Association of Technical Personnel in Ophthalmology and 25-year teaching history with the International Joint Commission on Allied Health Personnel in Ophthalmology. He is a recent Fellow of the Association of Technical Personnel in Ophthalmology.
Amongst his strong passion for ophthalmic sciences, he is a classically trained cellist, pianist, and opera singer. He still performs in venues across the country.
What is PACT?
What is PACT?
PACT is the foundation to standardizing ophthalmic healthcare performances leading to world-class customer satisfaction. PACT matters in healthcare.
PACT represents:
Process, Attitude, Communication, & Time
PACT support:
Physicians, Administrators, Customers, & Technologists
PACT enables:
Preparation, Accelerated Learning, Commitment, & Technical Proficiency
How PACT can help?
How PACT can help?
Creating and sustaining Best Practices in Ophthalmic Healthcare
Developing Strategies for Corporate and Staff Development to improve the culture
Educating clinical staff to their peak ophthalmic performance
Designing tools for success
Designing tailored ophthalmic training and trainers
CERTIFICATIONS:
Lean Six Sigma Master Black Belt
Project Management Professional
Corporate Trainer, Certified
Certified Ophthalmic Medical Technologist
PROFESSIONAL AFFILIATIONS:
Association of Technical Personnel in Ophthalmology - Fellow
National Association of Minority Companies - Member
Association of Minority Health Professions Schools - Contributor
American Society of Ophthalmic Administrators - Member
Association of Surgical Technologists - Member
International Joint Commission on Allied Health Personnel in Ophthalmology
Society of Military-Technical Personnel in Ophthalmology”